News and Updates

November/December Home Upgrade Newsletter

Wednesday, December 9, 2015

Greetings to all our Participating Contractors from Southern California Edison (SCE) and SoCalGas®! We are excited to sit back, relax and celebrate your accomplishments during 2015 at our fifth annual Contractor Appreciation Night coming up on December 17 in Anaheim! Additional details and a registration link are below. Make sure to register by this Friday, December 11!

Program Participation Updates and Reminders

Contractor Appreciation Night

Join us for a night of fun, food, drinks, prizes and more as we celebrate your achievements and accomplishments in 2015! We appreciate and recognize all of your hard work and look forward to celebrating your success with you! If you plan to attend, please register by this Friday, December 11. 

Date: Thursday, December 17, 2015

Time: 5:00 - 9:00 p.m.

Location: Embassy Suites Anaheim, 11767 Harbor Blvd., Garden Grove, CA, 92840

Should you prefer to stay the night at the hotel where the event will be held, our team worked with the Embassy Suites to reserve a discounted block of rooms. Room rates: $99 for King and $119 for Double. Please follow this link to learn more.

RHA: QC Reminder

Please make a point to explain to your customers how the QC process works and why it's important. QC inspections can be seen as additional value to homeowners who might be skeptical about having improvements made to their home. As part of that discussion, please inform your customers that they may receive a call from RHA to schedule a QC appointment and that if their project is selected, the inspection must occur in order for them to receive the incentive. Your account manager can help address any customer questions regarding QC.

Top QC and Processing Issues That Delay Incentive Payment 

We have created a document that highlights the main QC and processing issues noted by our program staff. Addressing these issues prior to QC inspection will help avoid incentive payment delays. Similarly, knowing the top processing issues that would cause a project to go into Appeal beforehand will help avoid incentive payment delays. Below is a list of the top QC and Processing Issues. For more details about these issues please click here.

QC Issues

  • Gas Leaks
  • Combustion Appliance Safety/Combustion Appliance Zone (CAS/CAZ)
  • Heat Producing Devices (HPDs)
  • Mechanical Ventilation
  • Combustion Ventilation Air (CVA)
  • Communication
  • Carbon Monoxide (CO) Monitor(s)
  • Possible Asbestos Containing Material (PACM)
  • Red Work Zone (RWZ)

Processing Issues

  • Missing AHRI Certificate
  • Missing Asbestos Abatement Certificate
  • Missing Window Specifications
  • Blower Door and Duct Test Manometer Photos
  • Mechanical Ventilation Verification
  • Gas Leak Documentation
  • Red Work Zone Remediation
  • Health and Safety Remediations
  • Submitted Images
  • CF3R Guidance

NFIR Form

The Notice of Field Identified Recommendations (NFIR) form was created so you aren't impacted by conditions in the home that are outside your scope of work. Use the NFIR form to make homeowners aware of pre-existing issues that may need to be fixed in the home, but are not required by the program or are not a part of your scope of work (e.g., disconnected exhaust fans and heat producing devices in contact with insulation as defined in the NFIR form). In order to request these two-part carbonless forms, please contact your account manager who will provide them to you at no charge.

Check Identifier

You asked and we listened: Effective immediately, theproject identifier, the SEHDPS or SEEPPS number, will be printed on all customer incentive checks for the SCE/SoCalGas joint program in order to easily match the customer with the check.

Home Upgrade Floor Insulation Points

To coincide with PG&E and remain consistent statewide with the Home Upgrade program, we are increasing the number of points earned for floor insulation from 40 to 55. This change is effective as of December 1, 2015.

Fuel Switching

REMINDER: Projects that include fuel switching, regardless of any other items included in the scope of work, do not qualify for any incentives under the Energy Upgrade California® Home Upgrade Program through SCE or SoCalGas. Please contact your account manager if you have any questions about this policy. 

SoCalGas Program Participation Updates and Reminders

Winter Special Extended to 2016!

We're so happy to let you know: incentive levels in areas where SoCalGas provides gas service and electrical service is provided by a municipal utility (ex. Burbank, Glendale, Pasadena, Lompoc, Anaheim, etc.) will continue to be funded at 100 percent of the statewide levels all year in 2016! Be sure to take advantage of this opportunity to sell projects in areas with mature homes that stand to benefit greatly from our program.

Home Performance with ENERGYSTAR® is here!

The SoCalGas Home Performance with ENERGY STAR addendum gives you the ability to use the ENERGY STAR brand on your own marketing materials. The ENERGY STAR brand currently enjoys nearly 90% brand awareness in the USA - your customers recognize the label and associate it with energy efficiency and quality. If you submit Advanced Home Upgrade jobs to the SoCalGas only program and have not yet signed the addendum, contact your account manager to get your addendum taken care of. After you have signed the addendum feel free to download logos, branding use guidelines and other materials in the Home Performance with ENERGY STAR section on the SoCalGas program resources page

Cold Leads Program

If you've had a customer who expressed interest in the program but has not yet completed their project, we can help! Provide us with the information about your Cold Leads and allow the SoCalGas Home Energy Advisor team to contact these customers, address their questions and hand them back to you if their interest is reignited by the discussion. Contact your account manager for more information.

SoCalGas Program Top Performers: Customer Satisfaction

An important part of each project is finding out whether the customer is satisfied with the work and would recommend their contractor to a friend or relative. We are pleased to share the top five performers in customer satisfaction based on projects submitted since January 2015. Congratulations and great job to the following Participating Contractors!

  • well done excellent job or great work congratulations red wax seal stamp Home Performance Matters
  • Building Doctors
  • Mediterranean Heating and Air Conditioning
  • Progressive Windows and Insulation
  • Zero Energy Contracting

​Marketing Tip

Contact the Marketing Team! You can now email the marketing team directly with any questions about co-branding and other general marketing questions or requests.

QC Corner

Incorrect settings on DG-700 for blower door test? Not to worry.

Hate that sinking feeling when you realize you did not have your manometer set correctly. Unfortunately, you probably didn't realize it until long after you left the home. Looking at the photos of your blower door setup, you see that you had the DG-700 Configuration set to "Open," when in fact the fan was fitted with the "A" ring. 

Fortunately there is a way to come up with a correct air-leakage value without having to return to the home and re-test: use the Blower Door Manual Appendix B Flow Conversion Tables.

For example:

  • Your Blower Door reading was 3549 CFM
  • DG-700 Configuration was set to "Open"
  • The fan was fitted with the "A" ring

In the "Open Fan" column of the conversion table, locate 3549 CFM; this equates to a fan pressure of 54pa. Look to the right in the "Ring A" column to find the correct reading of 1330 CFM. It's that easy.

This table can be used for other configurations as well, just locate your values in the proper column and determine the correct value based on how you had your equipment setup. The Energy Conservatory article on this blower door correction is located here.

The ability to easily correct for an improper manometer setting is one reason why it is important to digitally capture images of your blower door manometer as well as the actual fan setup. Ideally you could take one image with the manometer in the foreground and the fan in the background.

A similar procedure could be used for a Minneapolis Duct Blaster by referring to Appendix B Flow Conversion Tables of the Duct Blaster manual. The Energy Conservatory article on this Duct Blaster correction is located here. For auditors performing blower door testing with Retrotec equipment you can follow a similar procedure found in the Retrotec Blower Door Manual by referring to Appendix B Table 8, beginning on page 60. We are told that Retrotech is in the process of developing a procedure to perform this type of calculation via a software link on their website.

Have a tricky question you can't answer or a problem that keeps coming up on your projects? Ask our QC Team! Email us with any questions you would like to see addressed in future newsletters.